aec russells hall hospital

Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. The trust took immediate steps to put this right. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Russells Hall Hospital Your kind comments have been shared with the team and senior management who will be pleased to hear of them. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. Out NHS is amazing all staff were professional and amazing. Since the last review, we have continued to monitor the trust and progress against their action plan. Clinical observations were not undertaken in a consistent manner. Patient Experience Team. By choosing well, you will help to reduce the burden on essential emergency services. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Welcome to Russell Medical - Russell Medical Center You can search by name or top speciality. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. West Bromwich, What we found is summarised within the overall summary. This meant that shortfalls were identified so that improvements could be made. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. Ratings and reviews - Russells Hall Hospital - NHS The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. They suggested I phoned 111. We don't rate every type of service. One person we spoke with said, 'I have no complaints about this hospital. For common health problems visit your pharmacist, GP or walk-in centre. Keep 999 and A&E free for serious and life-threatening conditions. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. or call us on 0845 113 0012, Response from Broward Health Medical Center 18 April 2018. Staff provided emotional support to patients to minimise their distress. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. DY1 2HQ, Posted via Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. Our rating of services stayed the same. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. So many thanks to All the staff on A2, best wishes take care and stay safe. nhs.uk Menu B71 4HJ. Russells hall hospital Pensnett Road, Dudley, West Midlands, DY1 2HQ Work on hospital's new two-storey building ongoing The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Staff assessed and monitored patients regularly to see if they were in pain. NX West Midlands. A fantastic level of care was provided for my daughter while here. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Your lovely comments have been shared with the AEC team who will be delighted to receive them. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. The care I received from start to finish was exceptional. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. The electronic tracking system did not allow for patients to be easily located within the department. Some people told us they would like more variety. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. Patient Experience Team. Russells Hall Hospital Published Review titled Russells Hall Hospital Replied on 16 May 2022. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). Our rating of effective was good overall. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Russells Hall Hospital 5 years ago. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. Published I was looked after from the time I arrived until the time I left by very compassionate members of the team. We are continuing to monitor progress against these. Our rating of responsive was requires improvement overall. No rating/under appeal/rating suspended In AMU, you will also be reviewed by therapy services if necessary. Let us know if this is OK. Well use a cookie to save your choice. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. I would recommend you, thankyou again. (Purple), High We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. We are dedicated to foster the fullest sense of what it means to be a [], Alexander City The Gateway to Lake Martin Tucked into the southernmost foothills of the Appalachians and surrounded by lakes, parklands and a National Forest, Alexander City is the kind of town that fills residents [], Who We Are: Established in 1988, Russell Medical Foundation is the philanthropic resource for Russell Medical. Russells Hall Hospital Jobs - 2023 | Indeed.com All the best and take care. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The Tickets cost 3 and the journey takes 5 min. The senior led team will review you on a daily basis, including weekends and bank holidays. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. Our rating of caring was good overall. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. Address We are centrally Russells Hall Hospital 1 April 2021. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. WebWe offer a 24 hour stroke service at Russells Hall Hospital. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. The firm said it had complied with the order and the safety of staff and patients was its top priority. Suspended ratings are being reviewed by us and will be published soon. Again thank you and i would recommend this hospital to all my family and friends. This means there is low to moderate transmission of COVID in the community. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Staff we spoke with did not realise this. Our hospital brings together high-tech state-of-the-art technology for improved We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. People told us that they were given choices about meals and drinks so that they received things they liked. Patients - Russell Medical Center Even the food was great! Staff understood their roles and responsibilities under the Mental Capacity Act 2005. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. review titled Amazing staff can't thank them all enough! Tell us what was good and what could be improved, say thanks or call for change I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Read about our approach to external linking. We carried out an out of hours, unannounced, focussed inspection. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. aec russells hall hospital I was then asked to sit in an isolated area, which was not a problem. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 Every member of staff I encountered was friendly professional and put me at ease. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. All the best and take care. Mitie broke Covid-19 safety laws at Russells Hall Hospital They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. Our rating of safe was Inadequate overall. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. The Russell Legacy Project will be located on the hospital campus in Alexander City. We found that people's complaints and comments were taken seriously and escalated when appropriate. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. To call the information desk from within the hospital, dial extension 7081. The BBC is not responsible for the content of external sites. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. At conservative gathering, Trump is still the favourite. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. We spoke with 22 members of staff of various roles and grades. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to Rowley Regis, The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. This affected the safety and management of patients. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. I'm so glad we've chosen Russells Hall as our hospital to give birth in. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. They tell me everything they're doing.". Care records were still not always written and managed in a way that kept patients safe. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. 4 years ago, I attended this unit after a visit to my gp. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. Bed & Breakfast []. Patient Experience Team. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. Have you experienced something like this, here or elsewhere? WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them or call us on 0845 113 0012, Response from the service is performing exceptionally well. The trust employs around 4,147 whole time equivalent staff (WTE). Staff involved patients and those close to them in decisions about their care and treatment. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. We spoke with 44 people who were using the service or their relatives. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. We were brought in by ambulance and seen by a doctor within around 10 minutes. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. Published Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. Russells Hall Hospital We were confident that these could be achieved quickly.Key findings related to the following: Published Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. People told us that they were happy with the care that they had received at the hospital. It is great to hear that you received excellent care and treatment in Maternity Department. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Any other browser may experience partial or no support. Only a small proportion relates to the emergency department itself. First amu then onto ward A2. ADVERTISEMENT: Services or products are not endorsed by the Trust. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. WebMaps & Directions. We are thrilled to hear that staff were proffesional and efficient. About: WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. On the first floor is a 30-bed short stay ward. Dudley to Russells Hall Hospital TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. We received information from the trust and other bodies monitoring the trust. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. There are a number of areas of good practice in the trust, which should be encouraged. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published to Russells Hall Hospital All the best and take care, They said the symptoms indicated COVID. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. Outpatient services are also provided at the Corbett and Guest hospitals. Acute Medicine Department - The Dudley Group NHS Foundation 2023 Russell Medical. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. All rights reserved. Full blood test, chest X-ray and seen by dr for my results within 3 hours. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Good We provide healthcare in hospital and the community. Suspended ratings are being reviewed by us and will be published soon. AEC/RAB (ext. 2023 Russell Medical. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. Most staff were complimentary and shared examples of how they were supported by their managers and teams. My Site 12701 We have shared your compliments with the team and senior leaders who will be thrilled to hear of them.