If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Will I be required to pay to reserve a seat? We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Will AFL Membership dining have a priority system in place to access tickets? How do I arrange for a new membership card to be sent out? Group Bookings are available for selected events and are subject to availability. The transaction limit is 10 at both Marvel Stadium and the MCG. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Ticketek's Group Bookingscan help you plan your next excursion. Sign In Join today Please note: AFL House is currently closed to the public. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. This is so we can show you upcoming events in your vicinity. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Please try again, or try reducing the number of tickets you have selected. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. What does General Admission (GA) mean? You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. However, some events will have unreserved seating where it is first in, best seats. When attending the event ensure you can present your card on request. If your session time expires, you will receive a notification and will be required to access the site again. Have more questions about Ticketek Gift Vouchers? If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Do I need to be logged in to see 'My Events' and if so how do I know? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Staff are amazing under the circumstances," a third said. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Why does Ticketek want to access my Facebook details? Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Can I request a partial refund on my purchase if I have selected Refundable tickets? For more detailed instructions on reserving a seat, please see our help page here. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Where do I select Mobile Ticket delivery? Are Refundable tickets available through Ticketek Marketplace? The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. How do I check the balance of my Gift Voucher? Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once What does Ticketek do to prevent scalping? Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Ticketek acts as agent for the Seller in the sale of all tickets. Can I request a refund if I change my mind about attending the event? Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Why can my friends (invitees) only purchase the held tickets one at a time? Please wait a few seconds for it to load. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Ticketek will use reasonable efforts to notify you of such action. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Invitee A changes their mind and does not proceed with their purchase. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Your barcode to access tickets is generated upon your renewal. Please note there maybe no replacement for General Admission tickets. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. My Ticketek; Gift Vouchers; When will I receive my club of support merchandise pack? How do I gain entry to the venue using Passbook? Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. No, only Mobile Tickets can be added into your Passbook. iPad, tablet PC, laptop) to gain entry to an event? Select an event category type from the Genre drop-down menu and click 'GO'. Some pages may contain a virtual tour and a seating map for that venue. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. <> My address has changed. How do I find out the expiry date of my Ticketek Gift Voucher? Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. What if I enter my Voucher ID incorrectly online? The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Can I purchase tickets through the mobile site? My AFL Membership card has not yet arrived, what should I do? You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Can event notifications and location services be turned off from the Ticketek app? Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. What if I need accessible seating? Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Refunds, Payments and Exchanges. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). What happens if my tickets do not arrive in time? 1 0 obj You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Once you have selected your ticket(s), there is a time limit of. No. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. No, you can continue to use your mobile ticket. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. No, refundable tickets can only be selected during the original purchase. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677.
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