Tell us has your experience with this business or person been good? Initially I showed him a car that Id settle for but wasnt in love with. Beware! If you would like to see more Rip-off Reports on this company/individual, search here: You haven't ANY clue of what you were doing! Okay, so here is my HONEST testimony and FEEDBACK of dealing with MERLEX Auto Group!!! Merlex Auto Group's headquarters are located at 1105 N Glebe Rd, Arlington, Virginia, 22201, United States What is Merlex Auto Group's phone number? The final on road price was 10K higher. Bought the car was clean everything was ready. strict standards for business conduct. I am a return customer and they as last time they treated my husband and I with s. Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. Than hung up on me. Merlex did not have the vehicle we were interested in purchasing. Reviews. Write a review. Call no one call you back but before I bought car everybody from there company blowing my phone up. This was the most stressful experience I've ever had buying a car. Who's crazy enough to start this website? I was looking for a pre owned vehicle with low mileage. Confirmed my appointment a bit before noon. Sales. File your review. Purchased 2015 ******** **** ***** July13 2020 during COVID. after constantly trying to reach, it was apparent he had no intention of assisting with the problems of the car, which was a day old from purchasing from Merlex. 1105 N Glebe Rd, Arlington, Virginia 22201. Want to share your experience with this dealership? Serving the greater Arlington, VA area, our full lineup of quality previously owned vehicles means that you can find what you are looking for at Merlex . I was very scared that they will frighten my daughter and neighbors. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. Ford F150 was advertised at $24,277. Playing doormat and just signing whatever they said without you even bothering to READ what you were agreeing to is what caused all this. Little did I know, for him, it was a phone call away! NEVER!!! Say we owe over $22,000.00 for the rest of their so called contract !!!!!! The car I made an appointment to see and drove 90 minutes for was not on the lot. The manager of Ally financial told that now I owe money to Ally bank because they have already sent money to the dealership MerlexAutoGroup. After that call, employee Sid gave me Bill of Sale. I decided to go back and read some of the reviews more closely. When I asked why the price increase they replied that there was maintenance performed on it to ensure it ran perfectly typical bait and switch. By continuing to use this website, you agree to UniCourts General Disclaimer, Terms of Service, 6. DocketService/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. The sals person was nice but this dealership runs some kind of scam. After that, the manager Walter and another employee (I do not know his name) suggested me to sign the set. They lost 2 potential deals from qualified customers and any chance of repeat business or referrals. We were going to drive 2 hours together to see them. International Association of Better Business Bureaus. A dealership's rating is based on all of their reviews, with more weight given to recent reviews. They immediately treated me like family, and took their time to give me a tour of the vehicle and a thorough test drive to make sure it was running fine. Lebanon Missouri, carla sheila carrillo coz Lorena Zully Bullon Coz ida Mirella coz Bonilla They are Make me m San Juan de Lurigancho Lima, GEICO AUTO INSURANCE GEICO Auto Insurance Refuses to Honor their Policy Obligations Promptly Macon GA, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator NAACP, NAACP IMAGE AWARDS, Carol Alexander - Television + Streaming and Podcast Coordinator OF NAACP IMAGE AWARDS THIS COMPANY DOES NOT SUPPORT BLACK CREATORS! This was Thursday "WALTER", through text message, asked me to drop off so we can fix as soon as possible.. flexible hours. Horrible customer service. The cars advertised had already been sold and I drove 45 minutes there even though I spoke to a rep who confirmed the car was available. He then texts me "if i am having any problems, contact the salesman! (703) 214-3598. Merlex Auto Group. High End Used Car Sales. We inform our customers with the most accurate information we have at the time. Dont trust this dealer! Also I defined that in 2017, the car was involved in an accident. seeing that i was aware of their actions, I then preferred to take to my personal mechanic Wednesday, then drop at their mechanic to fix on Thursday this is TWO WEEKS AFTER PURCHASING THE CAR! All rights reserved. I decided to head out to Merlex this morning to take a look at a gorgeous black on black X6 that they had on their website. i texted him to see what was the hold up he told me to "contact Walter". I signed the pages where the employee pointed with a finger. This case was filed in Arlington County Courts, Arlington County General District Court located in James City, Virginia. Its HIS car, not mine. View all hours. Established in 2014. I had a wonderful experience purchasing my used vehicle. Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife I canceled the financing by phone with the Pentagon Credit Union and with Ally bank. Ally bank gave me the reference number. They told us the car moved to another dealership. Very responsive!! I have a video record of it and a witness. Finally, one place to get all the court documents we need. Merlex Auto Group Instagram September 02, 2018 merlex auto group instagram i then called VA police who showed up 4-5 mins, just before the merlex workers and tow truck! Great deal, I thought. I have been in sales for over 49+ years, and I KNOW the importance of following-up and following through!!!! I got congratulations on the purchase from SETAYESH INC. Price of the car is $14,966. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. As soon as I got to the dealer, I was greeted with kindness and hospitality by JJ and Rand. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Specialties: High End Used Car Sales. Beat local competitors. On April 3, 2018 I got a bill and welcome letter from Ally Financing. 1105 N Glebe Rd Arlington, VA 22201. Server location. I could not eat, walk, think. It was approved. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 4. 1105 N Glebe Rd Arlington, VA 22201. plenty of opportunity to grow depending on what you would like to do. Consumers love to do business with someone that can admit mistakes and state how they made improvements. BBB reports on known marketplace practices. He should not only have the vin immediately in front of him, but he should also have a list of the options so they could book it out correctly for the bank. We're looking for a results-driven Sales Representative to actively seek out and engage customer prospects and preferably bilingual English/Spanish to join our sales team. On March 27, 2018, I received a phone message from Ally bank "welcome to Ally financial. All rights reserved. Flew in two days later from Georgia. Dont click on those slick Ads! we contacted the VA DMV INSPECTOR in RICHMOND as well as others! Quick contact by dealership but then I received an email from a second salesperson which I thought was unnecessary and wasn't sure which one to deal with. Owners who claim this profile can update information, boost SEO, and more. Website. Was sold a car with a bad engine! #1 Luxury Auto Dealer in the Washington, DC Area! GoooooooooooooooooooooooooooooooDdddffff. Walter refused to pick up the phone and texted the mechanic that someone from the dealership was coming to take the car. Merlex needs to apply this principle!!!! At home, I took the Purchase Documents set from the yellow envelope and define that: 1. From this document I defined the total selling price for the car. Thursday, I dropped off the car at their mechanic after my mechanic took a look and assured the damage. You will be sorry. He was able to find the exact vehicle in my video and made sure that everything was covered at the best price. I got the vehicle at a great rate and as well the condition of the vehicle was in perfect condition I would recommend this place! It may not be copied without the written permission of Ripoff Report. 1105 N Glebe Road, Arlington, VA 22201. BBB Business Profiles may not be reproduced for sales or promotional purposes. This was not what was discussed. I asked both of them for a copy of a window sticker or a list of the option packages since no packages were listed. We left negative reviews of our experience. Made an internet inquiry, had 2 responses, one from Mike and one from Grace. Sales: (703) 685-9312. YOU HAVE BEEN WARNED! 235 Reviews. apparently, MERLEX ATTEMPTED TO GET LOANS ON TWO DIFFERENT VEHICLES THAT WE WERE UNAWARE OF! What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. 40 minutes later I completed a fiancial form. I was scared that they will break my doors, windows and home stuff. It's been two days, I have not heard from him since. The manager Walter prepared Purchase Documents set. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. Cases involving agreements to pay a specific amount of money (promissory notes, loan and credit card agreements, checks, etc. If they would have ripped me off as planned I'd have 100 bikes on there property within an hr making this an equal outcome. Latest check. In response, our dealers have expanded the ways you can shop for a new or used car without leaving the safety and comfort of your home. I spoke with substitute manager for that day Ray Kandahari. I was eventually introduced to the GM Walter who took it far and beyond to make sure I left satisfied. in 20 reviews, The salesmen are very professional and told us everything we needed to know about the Mercedes. in 16 reviews, We bought our Lexus RC350 from Merlex on 5/10 and the car buying process was the fastest I've ever experienced. in 3 reviews. I guess I was supposed to do HIS job for him. Specialties: High End Used Car Sales. Cancellation and Refund Policy, Privacy Policy, and On the sale sticker of the car was a disclaimer " As Is" RED FLAG!!! They have the best inventory of lux cars. I got back to the house and discover that the truck price (according to the website) was now $28,966 - nearly $4,700 more than it was hours earlier. He couldn't talk then so I got a return call 5 or 6 hours later. Unlawful and unprofessional. Lincoln, Yeovil, Cardiff, Glasgow, AUTO MANIA DAVE PERSAUD Dave persaud sold me a car with a bad transfer case to the 4 by 4 and now i can not drive it, Dave said he would cover the cost of the part up to 50 percent and when i called him to help me he no longer wanted to help after the deal was signed and finished he said it was an as is sale after taking the 8 grand from me LAKELAND FLORIDA, RSI Vacations Misleading Sales Presentation Asheville North Carolina, Enterprise Content Solutions Keith Elzia Chuck Rath Email marketing and direct marketing Bloomington Minnesota, ANUVA Capital, Alliance Funding Group Alliance Funding Group Pawnee Leasing Posed as Equipment financing loan company but tried to make me buy the equipment after I paid it off La Palma CA, Completeautoparts.biz They stole my money Orlando Florida, Ulloa Management Group LLC Paul No show Saint Augustine Florida, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Search listings from Merlex Auto Group in Arlington, VA to find the right vehicle for you. Arlington, VA 22201. Making you a happy customer is not their goal!! And of course, they tried to up sale me another auto on the lot. The police officer asked "how? Audi MMI Navigation Plus w/MMI TouchDriver Assistance Pkg, By using this service, you accept the terms of our. 1105 N Glebe Rd, Arlington, VA 22201 United States, https://www.merlexautogroup.com/index.shtml. We're all concerned about COVID-19. i knew something was fishy because it seemed there was a problem all of a sudden when it was time to fix the car issues! We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! that night, after bringing the car home, lights appeared on the dash! I had told them that I was interested in one car and my daughter was interested in another. See if you can save on car insurance on KBB.com, Pre-qualify for a car loan with no credit score impact. File your review. He told me yes! I get to the dealership and the truck was not in the lot. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Communicates outside of dealer hours!! On Monday 6/21/21 I made an appointment with "Mike" for a test drive for Wednesday at 1pm 6/23/21. I am beyond grateful for this business for making this possibility of driving off the lot with a beautiful X6 possible. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Merlex Stucco Inc. has agreed to make home repairs to settle a class action lawsuit that alleged the company's stucco was defective or contained impurities that led to it having the appearance of rust. CAME ALL THE WAY FROM WEST VIRGINIA FOR THE SUBARU WRX STI. July 21,2020 check engine light came on. WE FINANCE EVERYBODY - Call Our Sales Department For More Information. After leaving the reviews stating of what we went through, 2-3 days later, an individual named WALTER ROBINSON called me stating that he was vice president of the locations amd that he saw the reviews and that he wanted to rectify the problems. I returned home by my car. we did all that was asked of us, hence the reason Ramil (owner) gave us the key! It's been a month I still can't get my tag. co workers were fun and easy to get along with. I asked to provide me with absent pages in my Purchase Documents set. its only been two weeks and he has proof he put down what you asked for.". learned a lot about cars. BBB Business Profiles generally cover a three-year reporting period. Sales: (703) 685-9312. It's only been two days since my initial visit to Merlex. Arlington VA. Show customers why they should trust your business over your competitors On March 15, 2018, Thursday, I came to dealership MerlexAutoGroup (1105 N Glebe Rd, Arlington, VA 22201) to make a test drive and to ask about the possibility of financing for my daughter. Blessing in disguise Off course Nothing! BBB Business Profiles are subject to change at any time. You are absolutely right that we should have done a better job of following up with you properly. Walter gave me the discount I needed to secure the purchase. I called about the same car on three different days over the course of three weeks. We've either got it - or we can get it. There is a second line of financing exists. Case Summary. 192 were here. 2 months ago. Dear Mr. Bill, Corporate Advocacy Business Remediation and Customer Satisfaction Program. I informed her, ok but was waiting to hear back from the sales person. Please teach me how to make the bank stop frightening me. Why is this public record being published online? I left with a Mercedes certified vehicle that has all of the bells & whistles. Sales hours: 10:00am to 8:00pm. Or at least Bill of Sale. 2. bring someone with you at all times if you are dealing with merlex or any of their family, This is a review from some one who bought a car from here TWO DAYS AGO! All rights reserved. It was not discussed. As the possibility for human data entry error exists, we apologize for such errors in advance and disclaim any liability for inaccurate information on these pages made as a result of typographical and/or unintentional mistakes and errors. Now please pay attention to this the fraudulent actions kick in!! We purchased a car from MERLEX 2 Weeks ago! Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Set an appointment waited 45 minutes before acknowledged waiting another 30 min after licensed was checked and no activity information relayed call for Lyft waited 11 minutes upon arrival of Lyft no one questioned my leaving ? They are hard to deal with and VERY unprofessional!! Diagnostic revealed there was $10,000 worth of mechanical work needed for a car Ray sold me 2 days ago, one he assured was perfectly okay. BBB is here to help. Merlex Auto Group | Used Dealership in Arlington, VA. Merlex Auto Group sells and services vehicles in the greater Arlington VA area. Merlex Auto Group is open Mon, Tue, Wed, Thu, Fri, Sat. For important participation details and mileage limitations, please ask your dealer. Easy, done. This rating includes all reviews, with more weight given to recent reviews. pay could be better. Napleton will pay $10 million to settle the lawsuit brought by the FTC and the . On March 19, 2018, Monday, I returned the car and the car's key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. I said I want to return car. I submitted an application to police. The manager said that percentage rate is 1.99%, 72 months, $369 monthly payment for first, second and third months and $209 monthly payment for the rest months. Directions Even called me several days later to say car was there, but you told me wasnt before. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Find out what works well at Merlex Auto Group from the people who know best. Court documents are not available for this case. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. CARFAX Vehicle History products and services are based only on information supplied to CARFAX. WOW that's great service, I expected a ride not to be taken for a ride. Vehicle listed- Price excludes Taxes, Tags, Processing and other fees. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Some of the employees are rude and not helpful. I have bought over 20 cars in the last 18 years. Merlex Auto Group's phone number is (703) 685-9312 What is Merlex Auto Group's official website? They told you where to sign, and you just blindly did just that and now you come here to cry and whine over what YOU got YOURSELF into! Before leaving, Ray gave his number, stating "Any issues, just let me know! Has your experience with this business or person been good? Consumers eligible for the Litigation Class are those . UniCourt uses cookies to improve your online experience, for more information please see our Privacy Policy. strict standards for business conduct. ", He was the salesman. He wanted me to take it to his mechanic, i felt more comfortable taking it to Lexus to find out what's wrong. Dear customer, I continued to call, he would not respond yet he was completely available prior to selling the car. It looks like they advertise low prices to get you to come there and then show you their more expensive cars. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Merlex Auto Group. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! Dealt with Jason and Walter. LOS ANGELES CALIFORNIA, Joseph Ilardi Joe Ilardi, joe_drFizzy, Journey Hemp co, Joseph Ilardi is a drug using, perverted womanizing creep Orlando Florida, Amazing Offer LLC Amazing Assets LLC Amazing Flipps LLC Michael Hilliard Ray Haynes Brittany Kerr Michael Williams They find houses of people that have died having little to no family. Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. Also he said that the total due is about $27,000. He said no way. I contacted Capital One to look into this loan! Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. Bully there way in and steal your home. This is the best way to manage and repair your business reputation. I agreed. "Walii"!!!! He then told me to locate and contact the original dealer myself, to get the information, then he told me to get him the vin so he could look it up. Car dealership. I have text messages as proof!! ), Service/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. That following morning, the diagnostic was done and Ray no longer picked up his phone, instead of answering, he constantly sent me to voicemail! 1105 N GLEBE RD, ARLINGTON, VA 22201. 1492 customer reviews of Merlex Auto Group. He ordered Walii to move his car, he was clearly upset that he was caught in a lie! 5. Please DO NOT patronize this business. A police officer agreed to call to dealership MerlexAutoGroup and ask to provide me with Bill of Sale at least. Copyright 1997-2023, Ripoff Report. Those sold cars are still being advertised. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Copyright 1997-2023 Ripoff Report. Safe. I called "Mike" again to complain - was told in so many words "too bad we can do that" to which I responded that there are laws against this sort of bait and switch. 1105 N Glebe Rd, Arlington, Virginia 22201. I bought c300 Benz and I love it. TERRIBLE PAINT JOB SOLD ONLINE Fairfield OH, Stephen Komorek API International Group Investigators Stephen Komorek & Pat Welsh Fraudulent, Stole Valor, Criminal fake Detective Wellston Ohio. Poor service, 2018 CADILLAC ESCALADE ESV PREMIUM LUX Shopper, I did not like that the price Changed after making a deal the deal changed from taxes and shipping charges ,to a complete Price change did not enjoy the experience with this company. Visit Merlex Auto Group. After speaking to the dealership the day before I was to go test drive the vehicle required when I got there I found out the vehicle had been sold the week before this is something that could have been told to me the day before instead of me wasting my time in the rain to find out this very poor customer service. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I visited dealership MerlexAutoGroup. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! We DO NOT remove reports. Sales (571) 200-0879. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. We're sorry that the vehicle you were interested in was sold from the moment you first inquired to the moment you showed up at our store. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Arlington. They definitely give you the star treatment here! If you have ever bought a vehicle before and know how it should go, or, if you have an IQ over 80, don't deal here, especially with Mike. 3.7. and why? This time I decided to take to ******** dealer. BEAUTIFUL CAR WITH LOW MILES! (I was looking for financing for my daughter, starting April 1, when she starts her new job). The Purchase Documents set is thinner by 1/3.
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